What can I say, I think this is an episode that every fan should watch.
For the newer Arashi fans, this series might be unfamiliar to you.
C no Arashi, abbreivated from Claim no Arashi, was a humbling series in which the Arashi members dealt with various claims (complaints) that people filed against companies or organizations. In fact, some of you might downright dislike it due to the nature of the show. The boys are scolded, sometimes threatened, insulted and lose their patience. I myself found it difficult to watch them swallowing all the abuse. However, episode 26 of C no Arashi was a gem to me, for the reasons which I will elaborate on below.
Synopsis: The episode starts off with Sho saying that they have received complaints. However, these weren’t the usual complaints that were directed at companies or organizations, but at the Arashi members themselves! Having been claim handlers for about 20 odd episodes now, they undergo a review of how they have fared so far. At the end, a video of the worse claim handler is shown. (No surprises on who that is.)
C no Arashi was filmed during the days when Arashi wasn’t as popular as they are now. Therefore, as the members dealt with the ire of the public, you could see authentic reactions as they handled complaints. There was also a customer service instructor called Sasaki-san, who was on set to review their claim handling. Sasaki-san pointed out the boys’ mistakes in a good natured manner. It was also refreshing to see him frankly telling Matsujun off for his bad attitude. Jun was able to take the chastisement like a man, too.
After his lesson on customer service, Sasaki ends off with the following message. Somehow I felt that his parting words helped shaped the boys into who they are today. Here’s an approximate translation below:
In human relations, there are thoughts and feelings which can’t be put into words. If you only handle claims for the sake of making this program a success, then I don’t think it will benefit you much. However, if you all truly treat this as a chance to grow personally, and handle the claims with all your heart, even if it’s just one at a time, I think this program will truly be great.
Sasaki's message summarizes why I love this group so much. There is just a lot of heart in the things that they do. I know some things are scripted by TV producers, but at the end of the day, the boys genuinely want to make things work, and they're willing to give of their best to the fans.
To me, that exemplifies the spirit of service.
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